The complexity of the utilities business requires the front office to access multiple systems simultaneously. This means that the efficiency and quality of customer service can be significantly improved.
WAKARU® is developing solutions that simplify front-office processes through the Unified Front-End (UFE) concept. This way, the users are focused on the process and not on the systems where the information resides or where they have to update it.
Not only reduces attendance times, but also the time and cost of user’s training (learning curve), enforcing business rules and increasing processes’ compliance.
Customer Smart Service (CSS) is a solution developed to meet the challenges of intensive use in customer service. It is an Add-On to the SAP business management system for Utilities (IS-U ECC and S/4HANA for Utilities) that facilitates the customer journey, in stores, agents and Contact Center.